A: The Identical is an eCommerce brand offering premium clothing and customized accessories for men and women. We focus on delivering high-quality, stylish, and personalized products to enhance your lifestyle.
A: We offer a wide range of clothing, including t-shirts, as well as customizable accessories such as wallets, keychains, and passport covers. Our products are designed with both fashion and function in mind.
A: Browse our collections, choose the items you want, customize (if applicable), and add them to your cart. Follow the checkout process and provide the required details to complete your purchase.
A: Orders can only be modified or canceled within 2 hours of placing them. Please contact our customer support as soon as possible if you need to make changes.
A: We accept major credit and debit cards and other secure payment methods like PhonePe and Google Pay. All transactions are processed securely.
A: Yes, your payment information is encrypted and processed through secure gateways. We do not store your credit card information.
A: Yes! We offer customization options for select products, including wallets, keychains, and passport covers. You can add your name, initials, or a special message.
A: When selecting a product, you’ll see customization options where you can enter your text or choose a design. Simply follow the instructions on the product page to customize your item.
A: Customized products are non-refundable unless they arrive defective or with an error in the customization. Please review your personalization details carefully before placing the order.
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your details for faster checkout, and view your order history.
A: Click on the “Sign Up” button on our website and provide your email address, a password, and any other required information. You can also sign up during the checkout process.
A: You can reach our customer support team via email at support@theidentical.in or through the live chat feature on our website. We’re here to assist you with any inquiries.
A: At checkout, you will see a field where you can enter your discount code. Apply the code, and the discount will be reflected in your order total.
A: No, only one discount code can be applied per order.
A: Yes, we offer digital gift cards that can be purchased on our website. They are the perfect gift for someone who enjoys personalized accessories and stylish clothing.
A: Yes, we take your privacy seriously. Your personal information is encrypted and stored securely. We do not share your information with third parties except for the purpose of processing your order
A: No, we do not store your credit card or payment details. All payment information is processed through secure third-party payment gateways.